Help Centre
Frequently Asked
Questions
Everything you need to know about ReadMyLuck — how readings work, tokens and pricing, payments, privacy, and how to reach us.
What is ReadMyLuck?
ReadMyLuck is an AI-powered platform that generates detailed, personalised metaphysical readings from your birth data across six ancient systems. In minutes you receive the kind of layered insight that would traditionally take a long session with a specialist practitioner.
Which reading systems do you offer?
Six systems: BaZi (Four Pillars), Zi Wei Dou Shu (Purple Star), Human Design, Chinese Astrology (Shio), Numerology, and Western Astrology. You can run any one of them, or several for a fuller picture.
How accurate are the readings?
Each reading is computed from the authentic mechanics of the system — stems and branches, palaces, defined centres, core numbers, planetary positions — and interpreted with the depth of an experienced practitioner. Metaphysical systems work with pattern and probability, not certainty. Readings are intended for self-reflection and insight, and are not a substitute for professional medical, legal, financial, or psychological advice.
How do tokens work, and what do they cost?
Readings are paid for with tokens. You receive 3 free tokens when you sign up — enough for your first full reading (each reading costs 2 tokens). After that you can top up with token packages whenever you like, starting at Rp 49.000 for the Starter pack. The exact cost is always shown before you generate a reading.
What payment methods can I use?
BCA Virtual Account and QRIS. After choosing a package you receive virtual-account details or a QR code, payable from any Indonesian bank or e-wallet. Tokens are added to your balance automatically once the payment is confirmed.
Can I get a refund?
If a reading fails to generate, the tokens are returned to your balance automatically — you are never charged for a reading you did not receive. For any other payment question, contact us using the details below and we will help.
Is my birth data kept private?
Yes. Your data is used only to compute and generate your readings, is stored securely, and is never sold. See our Privacy Policy for full details.
What languages are supported?
Readings are available in English, Bahasa Indonesia, and 10+ other languages, and automatically match the language you select.
How do I get help or report a problem?
Tap Report a problem in Settings, message us on Instagram, or use the contact details below. We are happy to help with readings, tokens, payments, or anything else.